The first company that recieved MBNQA in the service part
MBNQA, Malcolm Baldridge National Quality Award
- To improve the international competitiveness of U.S. companies product or service quality performance with excellent company to be awarded to the national phase.
customers would value a time-definite express delivery
internal capability
Very successful however Has some problems
Core Competency
Various Menu
Affordable Taste of foods
Well-known Refill System
(rice and side dishes)
Enough Capacity to
accommodate many people
Very kind Employees
Weakness
But! There are so many Korean Restaurant inside the KU front gate street.
To measure service quality
Reliability:
The ability to
고객과 종업원 사이의 상호작용은 시장이 성공하느냐 실패하느냐에 중대한 영향을 미치는 요소이다. 특히, 서비스 질은 중추적인 역할을 한다. 종업원에게 평균 이상의 관심을 기울이는 회사는 대부분 가장 성공하는 회사가 된다. 성공한 회사들은 종업원들을 잘 훈련 시켜서 처음부터 적절한 서비스
3. Internal Analysis
Mobile industry is evolving from 3G to LTE
Need services for LTE users which is differentiated from 3G services
“롱텀에볼루션(LTE)시대를 맞아 데이터가 동영상 위주로 바뀌는 등 2016년 모바일 비디오가 트래픽 70% 이상 차지할 것을 대비해 더욱 빠르고 강력한 네트워크를 구축할 것이다.
- 표현명, KT사장
"
2-a Service purchase decision
To analyze the external factors of Kokekko, we had to think about the service purchase decision such as service qualifier, service winner and service loser of restaurants located in front of the Korea University’s main entrance.
There were many kinds of factors that could be service winner. ‘Taste’ was the most significant service winner. If served foods wer
You don’t need to be concerned about selecting menu if you go to The Fat. The Fat provides fixed but various menu every day. Many side dishes are served and tastes of the foods are quite affordable. Their menu includes Kimchijun(김치전), Ddugbokgi(떡볶이), seaweed soup and etc. They also provide refill system. You can get more rice or side dishes, if you are not full yet, and this is also
market. Its strongholds are Europe and Northeast Asia. For example, it released internet mobile phone in early stage and even a special model ‘VERTU’ diamond decorated phone.
2.2.5 SERVICE
Nokia Care
As a customer service center, Nokia care helps customers to utilize Nokia’s product as much as possible. It successfully operates Nokia care line, Nokia care center, and Nokia authorize
service and quality of the product as well we developing new menus to meet the customer preference and trend which is moving towards healthy diet and well being.
Based on the SWOT analysis provided in the report, it is recommended that:
• Outback develops employee training programs targeting shor-term contract employees to improve level of service.
• Outback develops new menus to
international store in Peru, one of the coffee bean-producing nations. Hollys Coffee announced it would achieve two goals in Peru; operating eight stores and sales up to 7 billion Korean won within a year. In order to realize these goals, Hollys Coffee entered into the Peru through ‘master franchising’ method that allows individuals or corporations to buy the rights to sub-franchise within so
Service, Cleanliness) 경영을 시작하였다. 이는 세계적 기반의 제품과 서비스에서의 표준성 확보와 경영에 있어서의 효율성을 확보하고자 시도된 것이고, 이에 대해 subsidiary는 점차 수용하는 모습을 보인다. 하지만 KFC Japan 의 경우에는 70년대 중반부터 지속적으로 시도해왔던 세계화 전략이 성공하고, Loy Wes